Refund policy

 

 

Refund Policy

If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You may be asked to RETURN the item to the address below, although we do not accept returns on perishable food items. Refunds will be issued by a credit to the purchasing credit card. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our perishable food products and/or orders outside of the 30 day refund window. Shipping charges are nonrefundable.

 

Replacement Policy 

If you wish to replace an item purchased from CoffeeCakes.com, please contact us explaining the reason for the replacement, and we'll arrange for a replacement item to be sent to you. You may be asked to RETURN the item to the address below. All replacement requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our perishable food products, and/or orders outside of the 30-day delivery window. Shipping charges are nonrefundable.

 

Restocking Fee

To cover the extra handling costs of taking returned items back into inventory, CoffeeCakes.com charges a 20% restocking fee for returned items that are not perishable, damaged, defective, or materially different.