Customer Service

Multiple Orders, e-Mail Orders or Paying by Money Order

Would you like to place an order to be shipped to multiple addresses with the same billing information?
Would you like to fax or snail mail your order to us?
Are you interested in paying by Money Order? Personal checks are not accepted at this time.
If so, please see email info@CoffeeCakes.com anytime and ask for your Personal Assistant to help you with your Corporate Orders.

Your Personalized Gift Card

Enclose a CoffeeCakes.com Gift Card with your personalized message. Your personalized gift card will be tucked neatly inside the gift box at no additional cost. The perfect way to show someone you care.


Our Guarantee

We want you to be pleased with your purchase. If for any reason you are not, please email info@CoffeeCakes.com.


Due to Food Safety concerns we are not allowed to accept returns or exchanges of cakes or food items.


Replacement Policy

If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item to the address below. All replacement requests must by made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants and/or perishable food products and/or or orders outside of the 30 day delivery window. Shipping charges are nonrefundable.


Refund Policy

If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You may be asked to RETURN the item to the address below, although we do not accept returns on perishable food items. Refunds will be issued by a credit to the purchasing credit card. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our perishable food products and/or orders outside of the 30 day refund window. Shipping charges are nonrefundable.


Return Policy

Please return non-perishable items only, purchased from CoffeeCakes.com within the past 30 days to:

CoffeeCakes.com
991 Pinefield Lane
Castle Pines, CO 80108-3622

Please remember to contact us to request a replacement or refund before returning the item. Shipping charges are nonrefundable.


Accurate Billing Information

Please note: Due to our increased security measures to protect our customers. Not providing accurate billing information will delay your order. So, when ordering please be sure to provide your accurate billing information.


Shipping or Delivery Guarantees

Since we must rely on our shippers to get your orders to you, once your order leaves CoffeeCakes.com it is out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when we expect your order to arrive based on the information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees.


Substitutions

We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.


Undelivered Packages

Please check all of your addresses carefully. We can only guarantee delivery to addresses we are given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.


Order Cancellation

A customer may cancel an order at anytime. If the order has already been shipped the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It is best to cancel an order before it is shipped so that you do not incur any of these fees.


Refusing a Package

Customers should not refuse a package unless they are willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.


We Pass our Discounted Freight Rates Along to You!

We make every effort to charge actual shipping rates that we are charged. We do not mark up our shipping rates. Since we have been in business for many years, and our business continues to grow, we benefit from significant shipper discounts with our shippers based on our high volume, this allows us to pass along shipping savings to you!