Multiple Orders, e-Mail Orders or Paying by Money Order
Would you like to place an order to be shipped to multiple addresses with the same billing information? Would you email your order to us? No problem!
For any questions please email info@CoffeeCakes.com or call us at 1-800-804-8997. We love helping and hearing from our customers.
Your Personalized Gift Card
For every single order you may chose the option to enclose a custom CoffeeCakes.com Gift Card with your personalized message. Your personalized gift card will be tucked neatly inside the gift box at no additional cost. The perfect way to show someone you care.
We want you to be pleased with your purchase. If for any reason you are not, please email info@CoffeeCakes.com or call us at 1-800-804-8997.
Due to Food Safety concerns we are not allowed to accept returns or exchanges of cakes or food items.
If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item to the address below. All replacement requests must by made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants and/or perishable food products and/or or orders outside of the 30 day delivery window. Shipping charges are nonrefundable.
If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You may be asked to RETURN the item to the address below, although we do not accept returns on perishable food items. Refunds will be issued by a credit to the purchasing credit card. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our perishable food products and/or orders outside of the 30 day refund window. Shipping charges are nonrefundable.
Accurate Shipping and Billing Information
Please note: Due to our increased security measures to protect our customers. Not providing accurate shipping and billing information will delay your order. So, when ordering please be sure to provide your accurate shipping and billing information.
Shipping or Delivery Guarantees
Since we must rely on our shippers to get your orders to you, once your order leaves CoffeeCakes.com it is out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when we expect your order to arrive based on the information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees.
We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.
Please check all of your addresses carefully. We can only guarantee delivery to addresses we are given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.
A customer may cancel an order at anytime. If the order has already been shipped the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It is best to cancel an order before it is shipped so that you do not incur any of these fees.
Refusing a Package
Customers should not refuse a package unless they are willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.
We Pass our Discounted Freight Rates Along to You!
We make every effort to charge actual shipping rates that we are charged. We do not mark up our shipping rates. Since we have been in business for many years, and our business continues to grow, we benefit from significant shipper discounts with our shippers based on our high volume, this allows us to pass along shipping savings to you!