Shipping policy
FREE Standard Shipping in included for every order. Orders usually leave CoffeeCakes.com the same day the order is received, Monday through Saturday, if the order is received before our 2pm MST cutoff. Orders received after 2pm MST may ship next day. Our shippers do not ship on Sundays or shipping holidays.
CoffeeCakes.com is a Colorado corporation, all items ship from our bakeries and warehouses in Colorado.
Our standard shipping is always FREE.
We ship via UPS or the US Postal Service depending upon the destination.
| Select | Shipping Methods & Rates (for up to 3 lbs) | Shipping Rate |
| Standard Shipping | Shipping within the 48 Continental and Contiguous United States (excluding Alaska and Hawaii) shipped via UPS or US Postal Service. Delivery in 1 - 5 Business Days. | FREE |
| APO / FPO | Shipping to APO / FPO address shipped via US Postal Service. Allow up to 30 days for delivery. | FREE |
| Alaska & Hawaii | Shipping to Alaska and Hawaii shipped via UPS or US Postal Service. | FREE |
| Puerto Rico | Shipping to Puerto Rico shipped via UPS or US Postal Service. Allow up to 30 days for delivery | 5.95 |
|
UPS 3 Day Select® |
Expedited shipping service that delivers in three days within the 48 contiguous US states, not including Alaska or Hawaii (excluding Sundays and shipping holidays) | We pass our deeply discounted shipping rates along to our customers. The price is calculated at checkout depending on your shipping address. |
|
UPS 2nd Day Air® |
Expedited shipping service that is guaranteed to get packages to their intended destination by the second day (excluding Sundays and shipping holidays). | We pass our deeply discounted shipping rates along to our customers. The price is calculated at checkout depending on your shipping address. |
|
UPS Next Day Air® |
Expedited shipping service that is guaranteed to get packages to their intended destination by the next day (excluding Sundays and shipping holidays) | We pass our deeply discounted shipping rates along to our customers. The price is calculated at checkout depending on your shipping address. |
| USPS Priority Mail | Expedited service that includes tracking and delivery in 1-3 business days (excluding Sundays and shipping holidays) | We pass our deeply discounted shipping rates along to our customers. The price is calculated at checkout depending on your shipping address. |
| USPS Priority Mail Express | Expedited service that includes tracking and delivery in next day or two days (excluding Sundays and shipping holidays) | We pass our deeply discounted shipping rates along to our customers. The price is calculated at checkout depending on your shipping address. |
| International | We don't offer international shipping. | N/A |
Standard Shipping
Your most cost-effective option. This option provides door-to-door delivery of your order usually within 1 to 5 business days (Monday - Friday), depending on the distance traveled. Orders usually leave CoffeeCakes.com the same day after the order is received. We don't ship on Sundays.
Standard Handling Times
Typically, we require two days handling time. Orders are processed the same day received, and usually ship same day, or one day later, if our shipping cutoff (usually 2pm MST) has passed. So, if your order is placed on Saturday after cutoff of 2pm MST or Sunday, your order is processed and shipped on Monday. We do our best to ship the same day an order is received, except for Sundays when our shippers do not ship.
Shipping to Alaska & Hawaii
We're charged an additional offshore fee to ship to Alaska and Hawaii. This fee is in addition to the standard shipping charge. Shipments to Alaska and Hawaii typically take three (3) to seven (7) business days.
Shipping to US Territories
We currently ship to US Territories (American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico, and the Virgin Islands). We only allow standard shipping to US Territories. We're charged an additional fee to ship to US Territories. This fee is in addition to the standard shipping charge. Shipments to US Territories typically take five (5) to fifteen (15) business days.
International Shipping
We currently don't ship internationally.
FPO/APO Addresses
Always select PO Box (USPS Post Office box) when shipping to a P.O. box. We are unable to track orders shipped to P.O. boxes with a tracking number.
Shipping "Order By" Times
Under normal circumstances, orders leave CoffeeCakes.com the same day the order is received, if received by 2pm MST. Orders placed Saturday after 2pm MST and Sunday leave CoffeeCakes.com the following Monday (as long as Monday isn't a shipping holiday).
Accurate Billing Information
Please note: Due to increased security measures designed to protect our customers, not providing accurate billing information WILL delay your order. When ordering, please be sure to provide accurate billing information.
We Reserve The Right To Refuse Service To Anyone.
Please note: We reserve the right to refuse service to anyone.
Shipping or Delivery Guarantees
Since we rely on third-party shipping companies to get your order to you, once your order leaves CoffeeCakes.com, it's out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when you can expect your order to arrive based on the estimates and information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees. Tracking numbers are provided, and will give you the most up-to-date information on your order's location.
Substitutions
We reserve the right to substitute an item of equal or greater value, if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.
Special Packaging Charge
If we're unable to ship your package within our published freight rates, we reserve the right to assess a "special packaging charge". Customers will be notified IN ADVANCE before any special packaging charges are applied and given the decision to accept the additional charge, or not. This charge is only put in place when the cost to ship a package far exceeds the cost paid by the customer. This allows us to keep our shipping and handling rates low, and to split the cost of the shipping and handling charges for the select few packages that may fall outside our standard shipping and handling charges.
Undeliverable Packages
Please check all of your addresses carefully. We can only provide delivery attempts to addresses we're provided by you. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.
Order Cancellations
A customer may cancel an order at any time. If the order has already been shipped, the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It's best to cancel an order before it's shipped in order to avoid incurring any additional fees.
Refusing a Package
Customers shouldn't refuse a package unless they're willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.
Restocking Fee
To cover the extra handling costs of taking returned items back into inventory, CoffeeCakes.com charges a 20% restocking fee for returned items that are not damaged, defective, or materially different.
We Pass our Discounted Freight Rates Along to You!
We make every effort to charge the actual shipping rates we're charged. We don't mark up our shipping rates. Because we've been in business for many years, we're able to benefit from significant negotiated discounts, which allows us to pass the savings along to you!
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