FAQ

Yes! Simply select multiple addresses during checkout or email us for bulk orders.

Absolutely. Every order includes the option to add a free personalized gift card.

Currently, we ship only within the U.S., including APO/FPO addresses and U.S. territories.

You’ll receive a tracking number via email once your order ships. Use this to monitor your package.

Please allow a few extra days during peak seasons. Contact us if your order hasn’t arrived on time—we’ll assist you promptly.

Yes, if the order hasn’t shipped yet. If it has shipped, cancellation may incur return shipping or intercept fees.

Please notify us within 30 days and include a photo, along with your order number, by our email  info@coffeecakes.com. Our team will carefully evaluate the issue and offer you the best possible resolution—this may include a refund, replacement, or store credit.

Some of our cakes contain nuts or gluten. Please check product descriptions for allergen information or email us with questions.

You may reach us via email info@coffeecakes.com or may leave us a message on +1 (877) 870-2027, someone will get back to you at the earliest.

Yes, you can change your shipping address; however, we cannot change your billing address, as this is for the safety of your account. To change shipping addres,s you must contact us within an hour of placing the order, if the order has not been shipped then we can make the shipping address correction.

Traditional chocolate does not contain walnuts.

Our standard shipping typically takes 5–7 working days. However, we also offer express 2-day shipping for an additional fee.

Simply email us at info@coffeecakes.com, and we’ll respond with a form that needs to be filled out and returned. Once completed, we’ll contact you to arrange payment and begin processing your order.

While we strive to ship on schedule, occasional delays may occur during peak seasons. To avoid any last-minute rush, we recommend placing bulk or corporate orders well in advance.

While we strive to ship on schedule, occasional delays may occur during peak seasons. To avoid any last-minute rush, we recommend placing orders or corporate orders well in advance.